“In these unprecedented times, people are missing life’s small comforts, like going out for a meal with family. “Panera is constantly innovating our technology to respond to the ever-shifting needs of our guests, and Contactless Dine-In is a great example in fact, we sped up the national rollout to provide a solution for today’s guest concerns,” said George Hanson, SVP, Chief Digital Officer, Panera Bread, in a press statement.Ĭontactless Dine-In is designed for guests who would like to dine in the bakery-café, but would prefer to avoid waiting in the cashier line, using the kiosk, or waiting at the order pick-up area. This just-in-time order ready notification allows guests to quickly get their meal, avoiding waiting at the counter. Once ready, the guest receives an email and, if opted in, can also choose to receive a text and/or push notification, and the food is served plated at the Panera pick-up counter. Upon opening the app, guests just need to select the Dine-In option to place a contactless dine-In order and the café will receive the order. Members of Panera’s loyalty program who have push notifications enabled on the mobile app will be alerted of this new service as soon as they step into the bakery-café. Dubbed Contactless Dine-In, the new feature is designed to help guests avoid lines or shared devices like kiosks or pagers, and joins curbside, drive-thru, pick-up and delivery. has launched a new feature on its mobile app that allows guests to order meals on their own devices for plated dine-in service. Panera Bread, which operates 2,118 bakery-cafes in 48 states and in Ontario, Canada under the Panera Bread or Saint Louis Bread Co.
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